ERP Solution for Florists

"Implementing Microsoft Dynamics NAV at Pearsons Florist has helped us increase efficiency and tremendously improve our customer service. Our ability to merge orders from our established website with our call centre operations has been an enormous improvement. We were able to save on hiring additional staff and by reducing mistakes in our floral deliveries (the customers loved our improved ability to follow up on their orders within moments!) The investment has definitely been paid back!"

Barbara Pollak – Director, Pearsons Florist

"The staff at Gratex International has been a tremendous help to our company. They listened to our needs and responded to our unique business structure. Microsoft Dynamics NAV has been central to our IT Infrastructure since 2007 and Gratex International have been there helping us through upgrades and changes ever since. I would highly recommend Gratex International for any company looking for a reliable and professional NAV partner."

Michaela Short - IT Manager, Pearsons Florist

www.pearsonsflorist.com.au

CRM

Customer Relationship monitoring can be improved with the ability to create customised newsletters and the ability to segment customers based on previous order history or any other characteristics. Customized message cards can be created for every order to suit every customer’s style and need.

Integration with Bank – online payments

Seamless integration with a payment gateway provides real-time payment processing which reduces communication overhead with the customer in the event of credit card details being incorrect. Real-time processing of payments gives the call-centre the ability to move orders out of the call-centre quickly and into the workroom wasting no time for processing payment manually or waiting for a batch payment to clear.

Online Shop

Through seamless integration with the online shop environment the application can download online orders automatically and push these out to the workroom immediately. Effective order management in the workroom is an important aspect and is improved through the effective use of bar code scanners. Meanwhile the delivery room is able to utilise wireless barcode scanners for speedy entry of orders into delivery runs.

Reporting

Managers can benefit from statistical and trend-based reports providing in-depth and up to date information on the workload of the workroom, delivery room and call centre. The reports are generated in Microsoft Dynamics NAV but can be viewed in Microsoft Excel 2007 for easy manipulation of data.